Job ID: 251001
The Georgia Tech Library IT Professional I position is the front-line technology support team member responsible for IT incident management, asset/inventory management, and software deployment within the Library IT department. This position will work with a team of Library ITSPs and partners to respond to technology support needs of Library services and employees, provide consultation and subject matter expertise to Library service owners, and make recommendations to continuously improve the Library's IT infrastructure and quality of customer service. This position will supervise IT student workers who assist with technology support needs. The successful candidate will have strong organizational skills, excellent customer service skills, and a desire for continuous learning and self-improvement.
The Library IT department works collaboratively with all Library service areas to provide Web Services, Application Development, and IT Infrastructure support. The multi-unit team is responsible for managing the Library's online presence and strategy, creating and managing business applications, providing technology support for Library employees, analyzing and improving IT service delivery and managing IT-specific projects using AGILE methodology.