The User Experience focuses their efforts in three main areas:
- User Engagement and Assessment
- External and Campus Communications
- Collaborative Outreach with Library and Campus Partners
The core mission is to continually communicate with users, assess the Library’s services and ultimately work with our colleagues to improve the user's experience. To accomplish this mission we collaborate with internal and external partners in order to maintain open channels of two-way communication with Library and Clough Commons user groups. Members of the UX unit are involved with many of these user engagement initiatives including: serving on or managing advisory boards, conducting surveys, consulting on space redesign, monitoring and responding to social media, and coordinating focus groups.
In addition to the aforementioned user engagement efforts, the UX unit helps centralize external communications from the Library to campus outlets. Examples of communications outlets include: print and digital signage, social media, campus publications (such as The Technique, Whistle and Daily Digest), email campaigns, and national media. The goal is to promote Library resources, services and events in a consistent, content-rich and strategic manner.
Finally, members of the UX unit collaborate with internal and external partners on outreach initiatives such as: “Lost in the Stacks,” RATS Night @GTLibrary, FASET Marketplace, Open Access Week, StressBuzzters during final exams, the GT Open Forum (“This I Believe”), as well as numerous additional public programs.