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LibQUAL logoLibQUAL+ Survey - Spring 2004

As we continue to plan for the future of the Georgia Tech Library & Information Center, it's important to understand users' needs and expectations in order to provide dynamic services and comprehensive materials. Thus, for the second year in a row in spring 2004, the Libraries participated in a national research and development project to define and measure service quality across libraries. 202 libraries participated in this international study with approximately 112,000 respondents overall. The project, LibQUAL+, uses a survey instrument to gauge library users' perceptions of services and to measure their satisfaction with services and resources so that libraries can identify areas for improvement.

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