Job Opportunities

Staff Positions

IT Support Professional I

Job Purpose:

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.

Responsibilities:

  • Install, maintain and upgrade workstation and peripheral hardware and software.
  • Respond to and resolve workstation, application and server related problems.
  • Update desktop software/applications; maintain documentation on installed applications.
  • Provide users with assistance in working in specific applications.
  • Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts..
  • Perform other related duties as assigned.

Basic Qualifications:

  • Associates degree or equivalent combination of education and experience
  • Zero to two years job related experience
  • This job requires a working knowledge of and skill in the installation and maintenance of information technology hardware and software, both centrally supported and specific to an assigned campus unit. Included are skills in problem solving, customer service, system documentation and communications.

Preferred Qualifications:

  • Bachelors Degree in Technology or Information systems or an equivalent combination of education and work experience
  • At least 2 years of support experience working in an IT desktop support environment.  Experience with Microsoft Active Directory services, Windows 10 and Mac OS operating systems, Windows Server operating systems, Windows image deployment, OSX clone/image deployment, computer management software ( e.g. Altiris/LanDesk/Symantec Ghost/Spiceworks), issue-tracking systems, databases, server administration consoles, automating tasks, scripting, etc.
  • Preferred Certifications: CompTIA Network+, A+ or equivalent certification
  • Strong critical thinking skills for efficient problem solving.  Strong technical aptitude and ability to learn quickly in order to evaluate new technologies and support existing common/uncommon software and hardware.  Strong customer service approach and interpersonal skills and ability to handle increased work loads during peak times and emergencies, ability to collaborate and communicate with individuals possessing varying technical ability; must have excellent written and oral communication skills.  Ability to work independently and make sound judgments about support priorities.  Strong knowledge of commonly used office software products and technical expertise in the maintenance of Windows and Apple computers/devices; understanding of TCP/IP networking.  Windows domains, and network file and print servers. Strong knowledge and understanding of basic networking concepts (client/server networking, dhcp, dns, firewall rules, etc.)

Impact & Influence:

This position will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. This position typically will advise and counsel: N/A. This position will supervise: N/A.

This position reports to the ITSP Manager in the GT Library IT Department.  The IT Support Professional I serves as the primary computer support administrator for end-users of all library computer systems, applications and other computer related services.

Duties relative to the responsibility include, but is not limited to:

  • Assists in planning and executing computer/device deployments, installing and maintaining computer software/hardware, managing computer software/hardware inventory, and troubleshooting computer problems (onsite and remote) using Altiris Deployment Server, JAMF Server, Teamviewer, and Active directory management tools in a Windows 10 and Mac OS environment.
  • Provides frontline computer support for library staff and faculty to identify technology needs, develops recommendations for technology solutions, and drafts and submits specifications for software/hardware purchase.
  • Works on group or individual activities such as technology projects, developing end-user documentation, end-user training and consultation, online FAQs and updating internal documentation, etc.
  • Provides guidance to student workers.

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration.
Please reference, Job #: 0178084

IT Support Professional II

Job Purpose:

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications often involving highly complex issues, working under general supervision while providing work guidance to lower levels.

Responsibilities:

  • Install, maintain and upgrade workstation and peripheral hardware and software.
  • Analyze and resolve complex workstation, application and server related problems.
  • Update desktop software/applications; maintain documentation on installed applications.
  • Provide users with assistance in working in specific applications.
  • Participate in development of standard operating procedures.
  • Perform other related duties as assigned.

Basic Qualifications:

  • Bachelor's degree or equivalent combination of education and experience
  • Two to four years job related experience.
  • This job requires advanced knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

Preferred Qualifications:

  • Bachelor's Degree in technology and information systems or a closely related field or an equivalent combination of education and experience
  • 3+ years of support experience working in an IT desktop support environment providing in-person and remote software support.. Experience with Microsoft Active Directory services, Windows 10 and Mac OS operating systems, Windows Server operating systems, Windows image creation, OSX clone/image creation, computer management software (e.g. SCCM/Altiris/LanDesk), issue-tracking ticket systems, SQL databases, server administration consoles, automating tasks, scripting, etc.  
  • Preferred Certifications: Network +, Security + 
  • Understand diverse needs of stakeholders and work with IT management to define new solutions and technology applications to serve them. The ability to build trust and relationships with customers to support their research, administrative, and academic initiatives. Provide consultative support to faculty or staff on any and all technology relevant to their work (may include collaboration tools such as videoconferencing, emerging technologies such as virtual reality hardware and software, and multimedia applications). Candidate should have excellent verbal and written communication skills, strong service orientation, and the ability to work well with other professionals in providing technical solutions. Candidate should be able to resolve and prioritize multiple problems and project assignments quickly and completely with limited supervision.
  • Strong knowledge of Windows operating systems for workstations (Windows 7 through Windows 10), Mac OS operating systems, and Windows servers.  Experience creating and automating deployments of operating systems and software packages through imaging or scripted installs using tools such as SCCM, Altiris, Ghost, Landesk, Clonezilla, Microsoft Deployment Toolkit, JAMF, Netboot, PXE, etc. Active directory management and experience including the creation and use of group policies for users and computers.  Strong knowledge and understanding of networking concepts and performing network management tasks related to DNS, DHCP and firewall configuration. Experience creating scripts such as batch, Powershell, bash or similar scripting languages to automate processes such as software installs/updates.

Additional Information:

This position will work with a team of Library IT Support Professionals and liaison with Library DevOps staff to support Georgia Tech Library employees and customers. This position is expected to proactively analyze support issues and recommend solutions. This position is expected to actively participate in cross-functional teams, as needed. This position will support the main campus Library buildings and one remote site located less than 5 miles from main campus. 

Impact & Influence:

This position will interact on a consistent basis with faculty and staff personnel. This position typically will advise and counsel: users and other support personnel. This position will supervise: N/A.

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration.
Please reference, Job #: 0177952

Student Employment

Interested in working at the Georgia Tech Library?
Fill out the Library Student Employment Application

  • Your application will be distributed to various departments within the Library based on the need for student assistants. 
  • We will contact you if we have a suitable employment opportunity.
  • Scheduled hours vary by department; weekend or evening hours may be required.
  • In some departments, students are asked to work during semester breaks.

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