Job Opportunities

Staff Positions

IT Support Professional II (Term position)

Job Purpose:

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications often involving highly complex issues, working under general supervision while providing work guidance to lower levels.

Responsibilities:

  • Install, maintain and upgrade workstation and peripheral hardware and software.
  • Analyze and resolve complex workstation, application and server related problems.
  • Update desktop software/applications; maintain documentation on installed applications.
  • Provide users with assistance in working in specific applications.
  • Participate in development of standard operating procedures.
  • Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
  • Proactively recommend solutions to address technology support blind-spots
  • Participate in cross-functional team projects as required
  • Perform other related duties as assigned.

Basic Qualifications:

  • Bachelor's degree or equivalent combination of education and experience.
  • Two to four years job related experience.
  • This job requires advanced knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

Preferred Qualifications:

  • Bachelor's Degree in technology and information systems or an equivalent combination of education
  • 4+ years of support experience working in an IT desktop support environment. Experience with Microsoft Active Directory services, Windows 10 operating systems, Mac OS X operating systems, Windows Server operating systems, Windows image creation, OSX clone/image creation, computer management software (e.g. SCCM/Altiris/LanDesk), trouble ticket systems, SQL databases, server administration consoles, automating tasks, scripting, etc. 
  • Strong skills in the following areas: critical thinking skills, technical aptitude to learn, assess, plan, implement and support new software and hardware technologies. Strong customer service approach and interpersonal/communication skills,  Agility to handle increased workloads during peak times.  Strong knowledge of office software products and technical expertise in the maintenance of Windows and Apple computers/devices and peripherals; understanding of TCP/IP networking, Windows domains, and network file and print servers; Strong knowledge and understanding of networking concepts (client/server networking, dhcp, dns, firewall rules, etc.)
  • Preferred Certifications: CompTIA Network +, CompTIA Security + 

Impact & Influence:

This position will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. This position typically will advise and counsel: users and other support personnel.

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration.
Please reference, Job #: 0176749

Please note that this is a Limited Term position.

Systems Support Engineer Senior

Job Purpose:

Responsible for advanced level design, integration, implementation and modification of a wide variety of user information systems usually within a highly complex environment. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware. Provides technical advice and leadership to lower level technical staff.

Responsibilities:

  • Conduct needs analysis, planning and scheduling the installation of a wide variety of new or modified hardware/software.
  • Develop functional and technical IT system requirements and specifications.
  • Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access including deploying security and operating system patches.
  • Monitor and reports on system performance.
  • Support internal departmental servers.
  • Maintain hardware and software inventories including developing and updating departmental distributed software license management policy.
  • Makes technical presentations to other technical personnel and user department administrators.
  • May lead project technical team; provide technical advice to lower level technical staff.
  • Perform other related duties as assigned.

Basic Qualifications:

  • Bachelor's in Computer Science or related field or equivalent combination of education and experience
  • Four to six years job related experience.
  • This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required.

Preferred Qualifications:

  • Strong skills in system utilities and scripting to automate system auditing, health checks, OS patching, system monitoring (e.g. Red Hat Linux, Windows Server, VMware); Experience managing and utilizing foundational IT services (e.g. one or more of: SQL, LDAP, DNS/DHCP, NFS, Kerberos, Shibboleth); Fluency in multiple programming and/or scripting languages (shell, Python, Ruby, PHP); Experience using system configuration management tools to manage server environments (e.g. RedHat Network Satellite, Salt, Ansible, Puppet); Experience with deploying and managing App/Web tier (Apache, Tomcat, IIS); Version Control (git)

Impact & Influence:

This position will interact on a consistent basis with: system staff and departmental users including management. This position typically will advise and counsel: systems staff. This position will supervise: N/A (work direction only).

Department Description:

The Georgia Tech Library is reimagining library spaces, services and collections on a campus where the students, faculty, and staff live and work on the leading edge of technology, research, and innovation. The Information Technology and Development (IT&D) team reorganized to align with the Library 's operational and academic direction to support the next generation of library services with an emphasis on online services and digital experiences. In order for the library to realize its strategic objectives, we are seeking a System Support Engineer Sr position.

The Systems Support Engineer Sr is responsible for Library IT infrastructure management based on the needs of existing and planned applications in a DevOps team environment. This position provides advanced planning, development, documentation, problem resolution and support in the installation, maintenance, and security of computing systems in a multi-tiered, distributed server environment at the Georgia Tech Library.

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration.
Please reference, Job #: 0176319

Student Employment

Interested in working at the Georgia Tech Library?
Fill out the Library Student Employment Application

  • Your application will be distributed to various departments within the Library based on the need for student assistants. 
  • We will contact you if we have a suitable employment opportunity.
  • Scheduled hours vary by department; weekend or evening hours may be required.
  • In some departments, students are asked to work during semester breaks.

Duties may include:

  • Shelving and retrieval of materials.
  • Use of the Library's online catalog system for circulation of materials.
  • Photocopying of articles from journals and magazines.

Qualifications: Basic typing skills are preferred; attention to detail is required; excellent customer service skills are essential.

 

An Equal Opportunity/Affirmative Action Institution